The agreement between you and ORBIVEX SYSTEMS PRIVATE LIMITED when you buy a service on this site. Written to be read, not to be skipped.
This site is operated by ORBIVEX SYSTEMS PRIVATE LIMITED, registered at 3,4 & 5th Floor, Plot No-20, Huda Techno Enclave, Hitech City, Madhapur, Medchal Malkajgiri, Telangana, 500081., GSTIN 36AAECO9113B1ZR. In these terms, "we", "us" and "our" mean that entity; "you" means the person or business buying a service.
By placing an order you accept these terms, our privacy policy and our refund policy. If you are buying for a business, you confirm you are authorised to bind it. If you do not accept these terms, do not place an order.
We sell professional digital services — web development, SEO and content, social media, paid advertising, email and automation, branding, strategy and analytics — packaged as fixed-price engagements. No physical goods are sold on this site, and nothing is shipped.
The scope of each service is what appears on its service page at the time you buy: the inclusions, deliverables, delivery window and price. That page is the specification. Marketing copy elsewhere on the site does not extend it.
Your order is an offer to buy. A contract forms when we confirm the order by email after successful payment. We may decline an order and refund it in full where the details appear fraudulent or deliberately false, where the requested work is unlawful or against our acceptable use rules, or where we cannot deliver the service to the standard described.
We contact you within 48 hours of confirmed payment to agree scope in writing and request what we need. The delivery window published on the service page runs from that kickoff.
You agree to provide, promptly and accurately: the access, credentials, brand assets, content and approvals the service requires; a single point of contact empowered to approve work; and responses to review requests within a reasonable time. Where we are waiting on you, the delivery window pauses and resumes when the outstanding item arrives. We will tell you clearly when the clock is paused.
If we are unable to proceed for 30 days because required inputs have not been supplied, we may treat the engagement as delivered to the extent of work completed and close it.
Work inside the published scope is corrected without extra charge until it matches that scope. Revisions are for correcting the deliverable against what was specified, not for changing the specification after the fact.
Work outside the published scope is quoted separately as its own fixed-price item and only begins once you have accepted that quote in writing. We will never add unagreed work to an invoice.
On full payment, the deliverables produced specifically for you — copy, designs, configurations, documents and campaign assets — become yours.
We retain ownership of our pre-existing materials: frameworks, templates, checklists, internal tools and know-how used to produce the work. You receive a perpetual, non-exclusive licence to use those materials as embedded in your deliverables.
Third-party assets (stock imagery, fonts, plugins, platform subscriptions) remain subject to their own licences, which we will identify to you. You are responsible for the ongoing cost of any subscription in your name.
Unless you tell us otherwise in writing, we may describe the work in general terms as a case reference. We will not publish your confidential data or results without consent.
Each party will keep the other's non-public information confidential and use it only to perform the engagement. Where you grant us access to your platforms, we take the minimum permission level required, use it only for the agreed work, and hand access back or ask you to revoke it at handover.
Accounts are optional; guest checkout is available. If you create one, keep your password confidential and tell us promptly of any unauthorised use. You are responsible for activity under your account. We may suspend an account used for fraudulent or abusive activity.
You may not use our services to promote or support anything unlawful, deceptive or prohibited, including counterfeit goods, unlicensed regulated products, gambling or lotteries where not permitted, adult content, or any claim that would mislead consumers under the Consumer Protection Act. We will decline or stop work that falls into these categories and refund the unperformed portion.
We do not use black-hat tactics — purchased engagement, fabricated reviews, link schemes or anything that violates a platform's terms — and we will not implement them on request.
We warrant that services will be performed with reasonable skill and care by suitably experienced people, and that deliverables will match the scope published on the service page at the time of purchase.
We do not warrant any specific commercial outcome. Search rankings, advertising performance, follower growth, traffic and revenue depend on factors outside our control — your market, budget, product, pricing and third-party platform behaviour. Any figure we discuss is an illustration, never a guarantee, and we will not put a guaranteed result in writing because no one honestly can.
Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.
Subject to that, our total aggregate liability arising from an engagement is limited to the amount you paid for that engagement. We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or for the acts, outages or policy changes of third-party platforms.
Cancellation and refund terms — including timelines and the pro-rata basis after kickoff — are set out in full in our refund and cancellation policy, which forms part of these terms.
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, failures of internet infrastructure or third-party platforms, or governmental action. Delivery windows extend by the duration of the event.
These terms are governed by the laws of India. We ask that you raise any dispute with us first — most are resolved within a few days. If a dispute cannot be settled amicably within 30 days, it is subject to the exclusive jurisdiction of the courts at our registered office location.
Nothing in this clause limits your rights under the Consumer Protection Act, 2019 or your access to consumer redressal forums.
We may update these terms. The version in force for your order is the one published when you paid, and later changes never apply retrospectively to work already purchased.
ORBIVEX SYSTEMS PRIVATE LIMITED
3,4 & 5th Floor, Plot No-20, Huda Techno Enclave, Hitech City, Madhapur, Medchal Malkajgiri, Telangana, 500081.
Email: info@orbivextech.com
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