We sell digital services, not physical products. Nothing is shipped, there is no courier and no delivery address is needed — the billing address we collect exists solely so your GST invoice is correct. This page sets out what delivery actually means here.
Payment clears and you receive an emailed confirmation with your order reference and GST invoice.
ImmediateYour engagement lead confirms scope in writing and sends one checklist of what we need from you.
Within 48 hoursWork proceeds against the agreed plan, with a mid-point update rather than silence until the end.
Per service pageYou review the deliverable. Anything falling short of the published scope is corrected at no extra cost.
3–5 working daysFiles, credentials and documentation transferred to accounts in your name, plus a walkthrough.
On completionEvery service page states its own delivery window — typically between 5 and 14 working days depending on scope. That clock starts at kickoff, not at the moment of payment, because we cannot begin until we have your access and brief.
Windows are quoted in working days and exclude Sundays and public holidays. Retainer-style services (monthly content or social management) run on a calendar cycle stated on their own page.
The delivery window pauses whenever we are waiting on something from you — access that has not been granted, assets that have not arrived, or an approval that is outstanding. It resumes the day the outstanding item reaches us. We will always tell you explicitly when the clock has paused and why, rather than quietly missing a date.
Revisions correct the deliverable against the published scope, and there is no arbitrary limit on them while the deliverable does not yet match what was specified. Requests that change the specification — a different objective, an added platform, a new audience — are quoted separately as their own fixed-price item, and only start once you have accepted that quote.
At completion we transfer the deliverables and any credentials into accounts in your name, provide the documentation needed to maintain the work, and walk you through it. We do not retain control of your accounts, and we do not withhold assets to keep you on a contract.
Services are delivered remotely and are available anywhere in India. Because nothing physical moves, there is no pincode serviceability restriction — the pincode collected at checkout is used only to determine the correct GST treatment on your invoice.
If we miss the published window by more than 15 working days for reasons that are ours rather than yours, you may cancel and receive a full refund under the refund policy, regardless of the work completed so far.