Pricing, payment, delivery, refunds and accounts. If something here is unclear or missing, ask us — we will answer it and add it to this page.
No. Every service page carries the full scope, deliverables, timeline and price, so you can purchase directly from the site. If you would rather talk it through first, use the contact page — a person replies, usually within one working day.
Yes. Prices include GST and are final for the scope described on that page. There is no onboarding fee, platform fee or hourly top-up. If you ask for something outside the published scope, we quote it separately before doing any of it.
Yes. Add as many as you need to the cart and pay once. Each service keeps its own scope, deliverables and delivery window — combining them in one payment does not merge them into a single project.
Sometimes. If a listed service is close but not exact, contact us and describe the difference. When we can scope it precisely we will quote it as a fixed price; when we cannot, we will say so rather than sell you an approximation.
No — guest checkout works. An account is worth creating afterwards, because any order placed with the same email address is linked to it automatically, and your billing details pre-fill next time.
UPI — any app including Google Pay, PhonePe, Paytm and BHIM, or by scanning the QR code on the payment page. Payments are processed by MMADPay. We never see or store your payment credentials.
Yes. Every price on the site is inclusive of GST at the applicable rate, and the GST component is shown separately in your cart, at checkout and on the invoice.
Yes. Enter your GSTIN in the billing step at checkout, or save it in your account profile so it is filled in automatically. The invoice is emailed with your order confirmation.
Do not pay again. Failed payments are auto-reversed by the bank, typically within 3–5 working days. Send us your order reference and we will reconcile it against the gateway record and confirm in writing.
No. We do not store card or UPI credentials on our servers at any point. The payment is handled entirely inside the gateway.
We contact you within 48 hours of a confirmed payment to agree scope in writing and send one checklist of what we need from you — access, brand assets and a short brief. That contact is the kickoff, and the published delivery window runs from there.
It varies by service, but usually access to the relevant platform or accounts, your brand assets, and a short statement of goals and audience. Everything is requested once, in a single checklist, so nothing gets chased twice.
The delivery window pauses while we are waiting on you, and resumes when we have what we need. We will tell you clearly when the clock is paused rather than quietly missing a date.
Yes, before the deadline rather than after it, with a revised date and the reason. We would rather have an uncomfortable conversation early than an unexplained silence.
Final files, credentials and documentation are transferred into accounts in your name, followed by a walkthrough with the person who did the work. Nothing is retained to keep you on a contract.
Yes. Cancel before kickoff and you receive a full refund. Once work has begun, refunds are calculated pro-rata against what has been delivered. Completed and delivered work is not refundable.
Approved refunds are initiated within 3 working days and typically reach the original payment method within 5–7 working days, depending on your bank.
Tell us what falls short of the published scope. Anything inside scope is corrected without extra charge. If we genuinely did not deliver what was described, we refund it — that is the point of publishing the scope in the first place.
Before kickoff, yes — we can swap it for another service and settle any difference. After kickoff, the original scope stands and any new work is quoted separately.
A dashboard with every order, its reference, amount and status; a list of purchased services and where each one stands; and saved billing details including GSTIN for faster checkout.
Yes. Register with the same email address you used at checkout and past orders appear in your dashboard automatically. No migration or support ticket needed.
Your name, email, phone, business details and billing address, plus the orders placed with that email. No payment credentials. The privacy policy sets out retention and your rights in full.
Contact us and we will close it and remove personal details. Invoices and tax records are retained for the statutory period because we are legally required to keep them.
Describe the outcome you want. We will name the service that gets there, or tell you honestly that we are not the right people for it.