Because our services are digital and delivered against a published scope, what you can get back depends on one thing: how far the work has progressed. Here is exactly where those lines sit.
You have paid but we have not yet held the kickoff contact or begun work. Cancel for any reason — no questions, no deduction, no restocking fee.
Work has started. We refund the balance after deducting the value of work already completed, itemised against the published scope so you can see the calculation.
The deliverable has been handed over and matches the published scope. If it does not match, that is a different situation — see “When we refund in full regardless” below.
Email info@orbivextech.com from the address on the order, quoting your order reference and the service you want to cancel. A cancellation is effective from the time your email reaches us, not from when we reply — so send it as soon as you decide.
We take the published inclusions for that service and mark which have been completed. The refund is the purchase price minus the proportionate value of completed inclusions. You receive that breakdown in writing before the refund is processed, and you can query it before we act on it.
We do not offer refunds on the basis that a campaign, ranking or content programme did not produce a particular commercial result. We are explicit about this before you buy: no one can honestly guarantee rankings, reach or revenue, and we never do. What we guarantee is the deliverable described on the service page, produced with reasonable skill and care.
If a payment fails but money leaves your account, do not pay again. Bank auto-reversals typically complete within 3–5 working days. If it has not reversed, send us the order reference and we will reconcile it against the gateway record and confirm the outcome to you in writing.
Refunds are always returned to the original payment method. We cannot redirect a refund to a different account, card or UPI ID — this is a payment-network rule, not our preference. Approved refunds are initiated within 3 working days and typically appear within 5–7 working days depending on your bank.
If you disagree with a refund decision, reply to the decision email and it is reviewed by someone who was not involved in the original engagement. If that still does not resolve it, escalate through our grievance redressal process, which carries defined response times. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.